Frequently Asked Questions
How far in advance should I book?
A custom order has to be booked two (2) weeks in advance. If there is an urgent booking, that needs to be placed at least 4 days before the required date and a $50 last minute booking fee is required. This is separate from cost of the order.
What is your allergen information?
ALLERGY INFORMATION: Unless otherwise noted, products contain milk, wheat, soy and egg, and were produced on equipment that processes peanuts, almonds, hazelnuts, pecans, walnuts. Our facility is not Gluten Free.
Do you offer consultations or cake/dessert tastings?
Yes, of course! We encourage you to contact us to setup a personalized consultation, during which you’ll also have the opportunity to discuss design options that are the best fit for you and your budget.
Consultations are complimentary, but must be scheduled in advance for a specific date/time. Consults are 30-45 minutes in length, and we are able to accommodate 2 persons in our space. Cake sampling is available for $25 which includes 3 flavors of your choice. Payment must be made via e-Transfer 2 days before your consult, along with sending a list of your flavor choices. This fee is credited towards your wedding cake if you choose to book within 14 days after the consultation. Please bring along with you pictures of cake/dessert designs you like, outfit details, decor ideas, invitations, etc. to be used as inspiration for the cake.
What is your cancellation policy?
The deposit secures your spot in our calendar and thus is non-refundable and non-transferrable to other dates. Exceptions may be made on a case by case situation, and is entirely up to our discretion. If orders are cancelled with less than 14 days notice, the client is responsible for paying for any materials purchased or created for their order. Full payment will be required if the cake is complete at the time of cancellation. If your event date is postponed by a couple of weeks, cakes can be picked up and frozen. Please contact us immediately should you need to cancel.
What is your late payment policy?
If final payment is not paid by the agreed upon date as stated on the contract/invoice, the contract/invoice will be voided. A $75 fee will apply to renew the contract or invoice, given that the date is still available. Some exceptions are made in extenuating circumstances or if we discussed and agreed on a different payment plan for you.
Are your cakes nut/gluten/dairy/egg free?
Our facility uses all these ingredients and cannot guarantee an allergen-free product. However, we do offer vegan and eggless options for all cakes and most desserts. Please inquire for more information. While some desserts/flavor may not have nuts, we cannot guarantee a product free of any nut traces. Clients agree to assume all responsibility by placing an order.
Could we get buttercream instead of fondant?
Our cakes are covered with buttercream regardless of whether you would like a fondant cake or not. Our fondant has a delicious marshmallow taste, and is less sweet than other brands. We encourage you to try the fondant and opt for a fondant cake as it offers the most crisp, clean finish, providing the best canvas for our custom designs. Buttercream options are available with limited design options. Please inquire for more information.